Cancellation and Refund Policy

Effective date: 18 October 2026  |  Last updated: 18 October 2026

This Cancellation and Refund Policy ("Policy") applies to service bookings made through QTick websites, mobile applications and mobile web pages. QTick Technologies Pte. Ltd. (the "Company", "QTick", "we", "us" or "our") provides the booking platform; the independent service provider you select (the "Service Provider") performs the booked service. Any service-specific cancellation terms shown before you confirm your booking also apply, subject to applicable law.

We aim to explain the cancellation, refund and rescheduling process clearly. This Policy should be read with the QTick Terms and Conditions. Where this Policy conflicts with mandatory law, the mandatory law applies.

1. How to cancel or reschedule

Use the cancellation or rescheduling option in your QTick booking, if available, or contact the Service Provider using the business contact details shown in the listing or booking confirmation. A cancellation or change is effective once it is recorded in QTick or acknowledged by the Service Provider. Keep the confirmation for your records.

2. Two-hour cancellation lead time

Please cancel at least two (2) hours before the scheduled appointment time if you cannot attend. Cancellations made at least two hours before the appointment are eligible for a refund under the conditions in this Policy, less any payment gateway charges that may lawfully be passed on and were disclosed before the booking was confirmed.

A customer-initiated cancellation made less than two (2) hours before the scheduled appointment may incur a late-cancellation fee of INR 75 for bookings priced in Indian rupees, where permitted by applicable law and displayed before confirmation. For bookings in another currency, a late-cancellation fee applies only if its amount and timing are separately shown before you confirm. For bookings governed by Indian e-commerce rules, a cancellation charge will be applied only where those rules permit it, including any requirement that QTick bears a similar charge if it cancels an order unilaterally.

3. Payment gateway charges and refunds

Payments are processed by a third-party payment gateway provider. The gateway provider may retain transaction or processing charges even when a booking is cancelled. If you are eligible for a refund following a customer-initiated cancellation, any gateway charge actually retained for that transaction may be deducted from the refund only where permitted by applicable law and where the charge or calculation was clearly disclosed before you confirmed the booking. The amount of any deduction will not exceed the charge applicable to that transaction.

QTick will not add an undisclosed cancellation or refund fee. If the Service Provider or QTick cancels a confirmed booking, or the Service Provider cannot provide the booked service, customer cancellation fees and no-show fees will not apply. Any refund due will be handled under applicable law and the terms shown for the booking. Payment gateway and bank processing times may affect when a refund appears in your account.

4. Missed bookings and no-shows

Rescheduling is subject to availability. If the Service Provider cannot offer an appointment that can be used within the 30-day period, contact QTick support or the Service Provider promptly so the booking can be reviewed. A no-show rule does not remove any refund or other right that cannot be excluded under applicable law, including where the Service Provider did not provide the booked service.

A “no-show” means you do not arrive for the confirmed appointment or do not follow the Service Provider’s stated check-in instructions within the time allowed. If you arrive late, the Service Provider may move or shorten the appointment, or treat it as a no-show if it can no longer provide the service. Follow the arrival instructions in your booking confirmation.

5. Service Provider or QTick cancellation

If the Service Provider or QTick cancels your confirmed booking, or the service cannot be provided for reasons attributable to the Service Provider or Platform, you will be notified using the contact details on your booking. You may be offered a rescheduled appointment or a refund, as applicable. No customer late-cancellation or no-show fee will be charged in these circumstances. Any refund due for a service not provided will be handled under applicable law; payment gateway charges will not be passed to you where prohibited by law.

If a service is not provided, is materially different from the description or is deficient, contact the Service Provider and QTick promptly with your booking reference and details of the issue. The Service Provider may review the complaint and QTick may help route or track it. This Policy does not remove any refund, replacement service or other remedy required by applicable consumer law.

6. How refunds are processed

Approved refunds are generally sent to the original payment method where supported. After the refund is processed, it may take 7 to 10 days to appear in your account. The actual time may vary depending on the payment gateway provider and your bank. QTick or the Service Provider may ask for your booking reference or payment transaction details to locate the payment. Contact support if the refund has not appeared after this period.

7. Services only; no product shipping

QTick does not sell or ship products. Services are normally provided at the Service Provider’s premises shown in the booking. Any home or event service must be arranged directly with the Service Provider using its business contact details and confirmed with it before the appointment. This Policy concerns service bookings, not product returns or shipping.

8. Contact, grievances and applicable rights

For a cancellation or reschedule, contact the Service Provider shown on your booking. For a payment, refund or Platform issue, contact QTick through www.qtick.com, at [email protected] / [email protected], or by phone at +91 9994149295, including your booking and payment reference. Registered or operational address: Plot No 264, Door No: F/22, 3rd Floor, 2nd Main Road, F-Block, Anna Nagar, Chennai, Tamil Nadu, India. Complete these contact details before publication.

This Policy does not limit consumer rights or remedies that cannot legally be excluded. Where this Policy conflicts with mandatory law, the mandatory law applies.