Frequently Asked Questions

Everything you need to know about QTick.

General

What is QTick and how does it help my business?

QTick is a modular Business Operating System (BOS) that automates Queue Management System, appointment booking, billing, and marketing. We help service-based businesses like salons, clinics, and spas grow their revenue while significantly reducing the manual effort required to manage daily operations.

Can I manage multiple business locations with one account?

Absolutely. QTick’s central dashboard is designed for scalability, allowing business owners to monitor performance, track revenue trends, and manage staff schedules across multiple branches in real-time. You can get a bird's-eye view of your entire business empire from a single login.

Features & Automation

How does the WhatsApp queuing system work?

Customers join your queue remotely via a link or QR code and receive live WhatsApp Customer Updates, allowing them to arrive exactly when you are ready to serve them.

Can QTick handle both walk-ins and appointments?

Yes, QTick seamlessly syncs real-time walk-ins with online Appointment Booking in one central dashboard to prevent scheduling conflicts.

How does the automated review system improve my SEO?

After every service, QTick automatically sends a feedback request via WhatsApp. High ratings are collected and can be displayed on your auto-generated profile to boost your local Google ranking.

What kind of reports does QTick provide?

QTick generates detailed reports on daily revenue, staff efficiency, peak business hours, and customer retention rates to help you make data-driven decisions with Business Analytics.

How does the loyalty program help with customer retention?

The platform automatically tracks customer visits and points, allowing you to send targeted "Re-engagement" campaigns via WhatsApp to customers who haven't visited recently.

Pricing & Billing

Is there a free version?

Yes, our Starter plan is completely free forever. It includes basic appointment booking and queue management for small businesses.

Can I upgrade or downgrade later?

Absolutely. You can change your plan at any time from your dashboard. Changes take effect immediately.

Technical & Security

Does QTick integrate with my existing hardware?

QTick is a cloud-based SaaS that works on any smartphone, tablet, or PC, requiring no expensive proprietary hardware to get started.

Is my customer data secure on QTick?

Yes, QTick uses enterprise-grade encryption and follows global data privacy standards to ensure your business and customer information is always protected.

Setup & Support

How long does it take to set up QTick for my salon or clinic?

Most businesses are fully operational on QTick within 30 minutes. The interface is intuitive, and our team provides free onboarding support.