Centralize Your Leads with an Enquiry Hub

A potential client messages you on Instagram. Another texts your business line. A third fills out a form on your website. If you don't answer all of them instantly, they go to your competitor.

1. The Chaos of Multi-Channel Communication

Modern salons need to be everywhere. But "being everywhere" shouldn't mean "checking everything."

Switching between apps (Instagram, WhatsApp, Email, SMS) is not just annoying; it leads to dropped leads. You forget to reply, or worse, two staff members reply with different information.

2. What is an Enquiry Hub?

An Enquiry Hub (like the one in QTick) is a single inbox that collects messages from all sources.

• WhatsApp messages
• Instagram DMs
• Website form submissions
• Voice missed calls

Your front desk staff logs into ONE screen and can reply to everyone from there.

3. Speed of Response = Sales

The odds of contacting a lead decrease by 10x if you don't respond within the first 5 minutes.

With an Enquiry Hub, you can set up auto-responders. If someone DMs you at 11 PM "How much is a haircut?", the system can instantly reply: "Hi! Our haircuts start at $50. Would you like to see available slots?"

4. Unified Customer History

When a client walks in, wouldn't it be nice to know that they DM'd you last month asking about hair extensions?

Centralization means context. Your receptionist can say: "I saw you were interested in extensions a while back—we're actually running a promo on them this week." That is how you close sales.